Refund and Returns Policy

1. Policy Validity

1. All return, replacement, or exchange requests must be raised within 7 days from the date of delivery.
2. Any request received after 7 days from the delivery date will not be accepted under any circumstances.

2. Replacement & Exchange Policy

1. Replacement or exchange is the primary and standard policy.
2. Replacement or exchange is applicable only in the following cases:
   a) Manufacturing defect
   b) Damage during transit
   c) Missing or incorrect item received
3. To be eligible for replacement or exchange:
   a) The product must be unused, uninstalled, and in original condition.
   b) Original packaging and invoice must be intact.
   c) A clear unboxing video is mandatory.
4. If pickup service is not available at the customer’s location, the customer will be required to courier the product at their own cost.
5. In such replacement or exchange cases, courier charges will be refundable, subject to approval after inspection.
6. Products that are installed, used, altered, or damaged after delivery are not eligible for replacement or exchange.

3. Return Policy (Exceptional Cases Only)

1. Returns are not allowed as a standard practice.
2. If a customer still wishes to return the product, it will be treated as a special case, subject to the conditions below:
   a) The product must be couriered by the customer at their own expense.
   b) Courier and shipping charges are non-refundable.
   c) Upon receipt, the product will undergo internal inspection.
3. If the product is found unused, undamaged, and in original condition:
   a) A 10% deduction will be applied towards return and handling charges.
   b) The remaining amount will be refunded to the original payment method.
4. If the product fails inspection, no refund will be issued.

4. Non-Returnable / Non-Refundable Items

1. Electrical or electronic spare parts that have been installed or used
2. Items damaged due to improper handling or installation
3. Products returned without original packaging or invoice
4. Clearance, discounted, or sale items
5. Gift cards and downloadable products

5. Refund Processing

1. Refunds are processed only after the returned item is received and inspected.
2. Customers will be notified via E-Mail/WhatsApp/Call regarding approval or rejection.
3. Approved refunds will be credited to the original payment method.
4. Refund timelines depend on the respective bank or payment gateway.

6. Late or Missing Refunds

1. Please recheck your bank account first.
2. Then contact your credit card provider or bank for processing status.
3. If the issue persists, contact us at support@umiyaauto.in

7. Shipping Address for Returns / Exchanges

Umiya Auto (powered by MK TRADING)
Opp. Shinde Petrol Pump,
Near Sainath Hospital,
Dharampur 396050
Dist- Valsad (Gujarat)

8. Shipping Terms

1. Return shipping costs must be borne by the customer, unless otherwise specified.
2. Shipping charges are non-refundable in return cases.
3. Trackable courier services are strongly recommended.
4. We are not responsible for loss or delay of untracked shipments.